cPanel Web Hosting

What is cPanel

cPanel is a popular Linux hosting control panel that is used by many hosting providers worldwide. Often, it is included with the web hosting package. However, there are cases where you need to get a separate subscription in order to get cPanel. cPanel uses a graphical interface that simplifies the management of a site greatly. It displays key metrics about the performance of your server, and it allows you to access a range of modules such as Preferences, Files, Databases, Web Applications, Security, Metrics, Domains, Software, Email, and Advanced Modules. In order to administer your website hosting with us, we provide the cPanel control panel. You can execute the most common hosting tasks with just a few clicks, thanks to this graphical interface.

You can log into your cPanel control panel by doing the following two things. First, you can log in directly into cPanel using https://yourdomain.com/cpanel. To log into, all you need is your username and password for cPanel. If you’re having trouble and you want to reset your password, reach out to us, and we will immediately assist you. Second, you can log into your client area, then navigate to Hosting Accounts, click the Account, and then log in to cPanel. Now that we’ve gone through the ways to log into cPanel, we’re going to get you started off with the basics of cPanel.

Installing Software

You can install the software in the following two ways. You can install your software manually by following their guides for installation, or you can use our auto-installers, which are recommended for most open-source platforms such as Magento, Joomla, and WordPress. Databases

The data for most applications is stored in databases. For instance, WordPress uses both databases and files. You can create unlimited databases by adding them manually or using auto-install software. Uploading and Managing Files

The files of your website run out of a folder called public_html, and there are several ways that you can manage files. Some advanced users use SSH, while others use SFTP or FTP through a file management application like FileZilla or use the inbuilt file manager. SSL Certificates

At enexhost, with every hosting account, we provide free SSL certificates. In most cases, renewal and provisioning are completely automated, and you don’t need to do anything in regard to the SSL certificates. Email Accounts

Every enexhost hosting account allows you to create email accounts. The emails can be set up to forward somewhere else, or they can be full mailboxes. Alternatively, MX records can be set up in order to point emails to an external provider such as Office 365 or Google Gsuite.

Optimization and Performance

enexhost Hosting is set up to minimize potential issues or downtime and to run your website quickly. We set it up by default to run the greatest number of sites in the best manner. However, you can do some optimizations to make sure that a certain site loads quickly from your end as well, such as changing the PHP version.

Managing Domains in cPanel

How to Manage domains in cPanel

There’s a newer section in cPanel called the Domains section that combines the Redirects, Subdomains and Addon Domains areas in cPanel allowing you to manage all domains using a single interface. To find this menu, log into the cPanel, navigate to the Domain section and click on Domains. You can do three things in this section: Create a new domain/subdomain Manage existing domains(Listing and deleting existing domains)

1. Create a new Domain/Subdomain

Using this interface, you can create an addon domain or subdomain(assuming the DNS is already pointed to enexhost). Click Create A New Domain option to add another domain or create a subdomain. For a step-by-step tutorial on how to do this,

Manage Existing Domains

You can create a new site, create email addresses, change the document root for the domain, manage DNS records, modify any existing redirects and remove the domain from your cPanel using this interface. To access this interface, go to cPanel -> Domains > the Manage button. To access the domain you wish to edit, just click on it. You can update, delete and check the domain/subdomain information by clicking this button. The Document Root shows root folders for each domain. To access the File Manager interface for a domain, click on the Home icon

Domain Information menu shows the information about subdomains, and redirects for the current domain and its document root. To access the root folder for the domain in the File Manager menu, click on the home icon The Redirects To option manages your domain redirects and checks the domain that redirects to a different domain. To manage your redirects, go to cPanel -> Domains section -> Redirects. You can sort the list of the items in the Domain, Document Root, and Redirects To columns alphabetically by clicking on the corresponding column name.

The Create Email option allows you to add email addresses to a domain. The Show Associated Subdomains/Hide Associated Subdomains options available under the gear icon show/hide the subdomains which the system creates automatically. The Modify the Zones option allows you to create, edit and delete DNS records for the subdomains and domains in Zone Editor. Update the Domain allows changing the current root folder for the domain. You can change the root folder by entering a new document root to the corresponding field and then clicking update. Please note you can not move your files to a new root folder or modify the document root for domains that share the document root with the main domain.

Remove the Domain function allows you to delete a domain from your cPanel account. Click on the Remove Domain button to remove a domain from your cPanel account. It is recommended to take a full backup before deleting a domain. Removing a domain does not automatically delete the mail folders in the public_html folder, however, the email accounts will be deleted. So the Domains section is a great tool for all-in-one management of your domain! It is a one-stop shop for all things domain management.

Sub Domains

What is subdomain and How to Create and manage sub-dopmains

When you’re visiting a certain website, you might notice that based on your location on the page you’re visiting, the URL in the search bar changes as well. In this article, we will go over the part of the URL that changes, and it’s called a subdomain. A subdomain is an additional part of your main domain name. A subdomain is created to navigate through and organize different sections of your site. On your main domain, you can create several subdomains or child domains. The root domain is the only domain that is not also a subdomain.

Usually, subdomains are used to separate a website into several actions. You can also use subdomains for creating blogs that have different themes. For instance, blogname.com is the blog, while sport.blogname.com and fashion.blogname.com are for specific themes on different subdomains on the blog. Subdomains are also used if you want a website that has different language versions, such as en.example.com for English, fr.example.com for French, and so on. You can also create a mobile version for your website with a subdomain. For instance, this would be m.example.com. You can also create a network of unrelated sites with a subdomain.

Subdomains can also point to a single page or a section on your website. For instance, if you have a personal portfolio site, the contact form can be hosted on hireme.example.com. You can really get creative when it comes to subdomains For instance, north.example.com and south.example.com are subdomains of the domain example.com, which in turn is a subdomain of the .com top-level domain, also known as TLD. The most commonly used subdomain is www, which stands for World Wide Web. The subdomain contains the most important pages of a website and its homepage. The World Wide Web subdomain is used so much that it is usually included with domain name purchases at domain registrars. If you plan your website to have more functions, such as a blog, a forum, or a store, adding a subdomain to your domain will be a smart way to separate all of these functions from your primary website. You need to click on Domains in order to add a subdomain to your cPanel.

In conclusion, a subdomain is a part of the URL that comes after the domain extension and the main domain name. Subdomains can really be of help if you want to create separate sites on your website or divide your site into several parts.

PHP Version

How to Change Your PHP Version In cPanel

Websites frequently use PHP scripting language for content and applications. PHP is an acronym for Hypertext Preprocessor. PHP is typically embedded in the HTML code and processed on the server. The most common CMSs, or Content Management Systems, such as WordPress, run on this technology. PHP is frequently offered along with MySQL, which is a database management system, and it is extremely simple and straightforward for new programmers. Your hosting account has PHP installed by default unless you’re on a Virtual Private Server or VPS plan. You don’t need any manual installation; you can use it directly on your sites.

Usually, the last version of PHP is the best one to use from a security, performance, and features perspective. However, there are some applications that are older and are not compatible with the latest version of PHP. For this reason, you may need to make them run on an older version of PHP. The prerequisites are you need a cPanel username and password, a web hosting account that supports PHP and cPanel, and a domain name (for instance, www.example.com). Changing Your PHP Version Firstly, go into your account on cPanel and navigate to the Software Tab, in which you will find the Select PHP Version tool.

Here, you can select the PHP version that your website requires. Once you’ve selected the version you need, you can press Set as current. Below, you will see the modules that are available for this precise PHP version that you’re running at the moment. In order for your website to work without any issues, you can disable or enable them as you need. At the top, you’ll find the Options tab where the PHP settings can be changed, such as upload_max_filesize, max_execution_time, memory_limit, and so on. Below, we will go over the options that you will be tweaking in most cases.

1. upload_max_size – To adjust the maximum upload file size that should be supported on your site, you can adjust this value. For example, you might need to tweak this value if you are uploading a large MySQL database.

2. post_max_size – This value is the most common in web forms, and it shows the maximum value that can be accepted by GET and POST variables.

max_execution_time – This value can be set to a higher limit if that is something that you need, and it shows the maximum execution time that a script should run.

display_errors – If you change this value to ‘On’ since it is set on ‘Off’ by default, your browser will show errors on PHP scripts.

That is all it takes to change the PHP version used on any site you choose. The best thing about cPanel is that PHP customization is made very easy. We hope that our guide will assist you in adjusting the settings according to your needs.

SSL CERTIFICATE

How to Install AutoSSL certificate in cPanel

An SSL certificate on your site gives you the padlock icon in your browser, and this encrypts communications between visitors to your site and the server. Google is now giving sites without SSL certificates a warning in the browser so it is more important than ever to have an SSL certificate on your site.

All sites/domains hosted by enexhost are automatically enrolled in the Auto SSL system - this is included free of charge with all hosting packages on enexhost. This means that as long as the domain points to us (via the nameservers or A record) the system will request an SSL for the domain and install it automatically if it doesn't already have one. This process is transparent and requires no intervention from you. Generally speaking, it takes 4 hours after pointing the nameservers for the SSL to be requested and installed, but, if it takes longer than this or if your SSL certificate is not working, please let us know. or try the following steps below

1. Login to cpanel

2. Go to the "SSL/TLS Status" section in cPanel.

3. You can select the domains in the list and click "Run AutoSSL" to force AutoSSL installation for them.

To force your site to work over SSL, generally speaking, you can use a rewrite rule or go to domain and force SSL, e.g. RewriteEngine On RewriteCond %{HTTPS} off RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301] This will redirect all requests for http:// to https:// but it is important that you only do this after your SSL is installed and working.

If you're running a CMS like WordPress, it is also important to set the Site URL and Homepage in the wp-admin area to include the https://. This is important so that images and stylesheets and so on are loaded over https:// as well. You can also install a plugin such as Really Simple SSL that can help you set these redirections automatically.

Domain Names

How can I Register a Domain with enexhost?

Registering a domain with enexhost is simple and instant

What is a domain name?

A domain is an identifier, it is what is used to identify your business on the net, more like an address directing people to your business Domain names work in the format[unique name].[tld]. You can choose a variety of tld’s (top-level domains). You can register your domain by following the steps stated below:

1. Visit our website enexhost.com
2. On the dashboard, click the drop-down arrow beside ‘Domains’ and choose Domain Registration
3. Enter your domain in the search box, and click the search button you find information about the availability of the domain, and it populates other domain names you might be interested in.
4. If the domain is available, click Register domain. If not try the search again or try one of the alternative suggestions.
5. Once you choose a domain name you will be prompted to enter your domain details such as your name and address.
6. Click Add to Cart. You can either add more products to your basket or check out immediately.

That’s it - as soon as payment is made your domain will be registered. If there are any additional bits of information we need we will be in touch.

Registration length

By default domains register for one year. However you can choose to register for more than one year (sometimes up to 10 years) depending on the extension. This choice is provided to you after you click Register domain

How can I Transfer my Domain to enexhost?

Transfer your domain to enexhost without any hassle

Domain transfer varies depending on the domain TLD and the current registrar, some transfers are instant while others take a few days for processing by the registry. When a domain is transferred, the nameservers remain the same, transferring your domain will not affect your hosting.

Before the Transfer

For a hassle-free transfer, ensure all restrictions are removed, and contact details are valid and up to date because this is where the verification link for the transfer email will go and, your EPP code is handy. Check the following steps:

1. Has your domain been registered for 60 days and more? A domain can not usually be transferred within 60 days of registration.
2. Was there a recent change to the email address, first and last name or name of the organisation within the last 60 days? As a security feature, there is usually also a 60-day period in which you cannot transfer a domain after changes like this.
3. Is the registrar lock disabled? Some domains have a transfer lock. Make sure your domain is unlocked with your current provider
4. Do you have your EPP code handy? This is sometimes called an EPP code and you need to retrieve it from your old provider’s control panel.
5. Is the registrar lock disabled? Some domains have a transfer lock. Make sure your domain is unlocked with your current provider.

How much do Transfers cost?

Transfers are free, but some TLDs include a one-year compulsory renewal. We do not charge any extra for the actual transfer. For example, if your .com domain expires in one year and you choose to transfer the domain, after the transfer your domain will expire in two years.

To transfer a .uk domain to enexhost, the customer needs to follow these steps: Change the IPS tag of the domain to "enexhost". There is no charge for transferring a .uk domain, and it does not include a compulsory renewal. After changing the IPS tag, the domain transfer typically happens immediately upon confirmation. By ensuring that the IPS tag is accurately updated, the transfer process will proceed smoothly. If there are any delays or issues during the transfer, it's advisable to contact enexhost support for assistance.

Changing Your Main Domain

The main domain is the domain associated with your hosting account. It is designed for the account during the hosting account purchase but it could be changed later. A main domain name change might be required when the current main domain is expired or you wish to transfer it to another hosting account or maybe you simply want to attach your hosting package to a different domain name.

Yes, you can change the primary domain name associated with your hosting account, however the domain name itself once registered cannot be altered or changed. Please pay attention to the following points before changing your domain name:

• The domain name you want to host must be registered
• The domain name must not be a trademark
• The domain name must not be hosted on our servers and must not be added as an addon domain to your hosting account. If it has already been added, delete it. There are some additional steps to be taken
• All references to URL database, contacts and mailing lists, SSL certificates, Softaculous app installs and associated backups will not be reassigned from your old domain to your new one. They must be updated manually.
• If you have a reseller hosting plan, private nameservers for the current domain name will not be transferred to the new one. You will need to register new private nameservers and repoint your resold domain names.
• If you have WHMCS/Upmind installed for the current domain name, after the domain name change, a license reissue will be required

Feel free to contact our Support team by submitting a ticket from your enexhost client account to assist you with the process. When you contact us, you will need to provide your current domain name and the new domain name you wish to change to Changing your domain name may break your website and we will not be held liable to resolve the errors that may arise after the domain name change

Overview of .NG Domain

What is a .ng domain?

The .NG domain extension is a unique identity and country code top-level domain (ccTLD) for the country Nigeria on the internet. It is great and gives credibility to businesses(local and international) looking to expand their brand in Nigeria.

.NG domains include and are not limited to .ng, .com.ng, .org.ng(for Nigerian non-profits),, .edu.ng(for Nigerian tertiary academic institutions), .gov.ng(for various tiers of government in Nigeria), .mobi.ng(for mobile websites) and many more. Each variation is used according to specific requirements, and some are open domains, while others are closed domains that can only be acquired with extra documentation

With a .NG domain name you will rank higher in local search results and in the hearts of the locals. A .NG domain name is short, professional and memorable helping your website stand out in a sea of content online.

How do I Cancel my Domain Name Registration?

How do I Cancel my Domain Name Registration?

Once a domain name has been registered we can't cancel it, however it is possible to cancel services like web hosting . Domain names automatically lapse if they are not renewed. In most cases, your domain name will expire on its own if you do not pay your domain name's renewal fees, it gets deleted and cancels automatically. Remember, once you cancel a domain name registration it will be made available for registration by someone else.

If you are cancelling your domain name, we also recommend that you cancel any attached subscription services, as they won't be automatically cancelled. To cancel a domain name, you have to turn OFF its auto-renewal feature in the Customer Portal so you will no longer be billed or invoiced in your account. However, if you changed your mind and decide to keep your domain, you need to enable the auto-renewal feature or manually renew your domain within the Customer Portal.

WordPress

How to Edit My WordPress Website in cPanel Using WP Toolkit

WordPress Toolkit is the most popular option to manage WordPress websites, and it is embedded with an easy-to-use interface and various features. With these features, you can easily edit your website. So, today we plan to talk about how to edit WordPress using the WP toolkit. Before we dive deeper, we need to clear some sub-topics. So, first, we will talk about WordPress Installation using the WP toolkit and then the features, and remember there are two different versions of the WordPress toolkit; the Lite version and the Deluxe version.

WordPress Installation Via WP Toolkit

This section will shed light on installing WordPress Using the WP toolkit; This is an easy process. If you follow the mentioned steps correctly, there won't be a problem.

1. First, log in to your cPanel account.
2. Then click on the WordPress Toolkit button near the WordPress Manager icon.
3. Now click the Install WordPress button. A window will pop up. In that window, you can see four different tabs: General, WordPress Administrator, Database, Automatic Update Settings. Fill in the necessary data to each tab and start the installation process.
4. Finally, install the recommended plugins and themes.

How to Manage and Edit Your Website Using WP Toolkit?

After the installation, you will be able to see the WP toolkit. You can see four options; Dashboard, Plugins, Themes, and Database. So, in this section, we will talk about these four options. You can manage and edit your WordPress website. So, let's get started. Dashboard

Log in: You can log in to the WP site from here.

Setup: Using this button, you can easily change your WordPress website's password.

File Manager: If you need to review the files on your WP website, you can use the File Manager button; it will show all the files associated with the WP website.

Copy Data: With Copy Data, you can copy data from one site to another easily.

Clone: This button enables you to clone the original website. You can test new features without disturbing the original site with a clone site. Also, it allows you to select the files and database tables that need to be copied into the original site.

Backup/Restore: This option allows you to backup and restore your website. If something goes wrong while running your site, this feature will help you greatly.

Plugins In this tab, you can see all the plugins that you have to install to your WP website. Also, it will allow you to install new plugins, and you don't have to go to the WordPress Dashboard; you can complete it by using the WP toolkit.

Themes Like in the WordPress Dashboard, you can access all the themes you own from here. Moreover, this is an easy and quick way to apply and test new themes, and you can delete and install themes from the WP toolkit without much effort.

Database In the Database tab, you will be able to change the database's user name. But don't change that unless you have to. Also, you can open the database within PHPMyAdmin. How to Activate Maintenance mode in WordPress?

WordPress Maintenance mode allows its developers to display a notice to website visitors regarding the unavailability of the website. It is handy while you are developing or updating the WP website. You can easily enable and disable the Maintenance mode using the WP toolkit. So, let's check that out.

1. Log in to your cPanel account
2. Then, go to the Application section. Select WordPress Toolkit.
3. Once you have completed the process, select the correct website to turn on the Maintenance mode. So, select the correct website from the dropdown list.
4. Finally, enable the Maintenance mode by switching the toggle button; now, your WP website will display a notice saying that the site is currently unavailable whenever someone tries to visit your site. You can change the display message picture and count downtime according to your needs.

Tools On the WordPress Toolkit window, go to the dashboard; the right side column shows five different tools. These tools can be used to manage and edit your WP website. So, in this section, we will talk about them one by one. Search Engine Indexing: This tool is very valuable. With this, you can turn on or off the indexing and index. So, you can hide your site from Google search results. Debugging: Whenever the WP site is developed, multiple bugs can be created; So to fix these issues, you can use debugging mode. Simply turn on the debugging before your site goes live, and it will identify all the errors that need to be fixed. Password Protection: This feature allows you to change or set new password access to your website. It is a good feature if your site is still in development stats. In that kind of situation, you can set a password to your site; So when password protection is on, visitors cannot view your site unless they provided the correct password.

WP-Cron: With the WP-Cron feature, you can schedule tasks various takes to run on your website. Using this feature will save lots of time for you, and it allows the WP toolkit to change the necessary steps. Hotlink Protection: This is one of the best features in the WP toolkit. It blocks other sites from using your images. Most of the time, the user will copy your images from one site to another. This is done by gathering the image location or image URL. But when Hotlink Protection is on, an outsider cannot copy your images to their websites. Wrap Up We hope that, with this article, you were able to get a good idea about how to edit and manage your WP website using WordPress Toolkit. There is plenty of tools and features available in the WP toolkit. So, you need to learn how to use these tools properly.

Installing WordPress

We've made it really easy for anyone who uses our services to go ahead and install WordPress. The overall procedure takes around 3-4 minutes with the installation time of 60 seconds and under once you've inputted all the required setup details.

To get WordPress installed on enexhost's services, please follow the steps below:

1. Log into your enexhost's cPanel hosting account - you can access cPanel directly from your clients.enexhost.com client area > services Once you're logged in, you'll need to scroll to the bottom of the page till you find Softaculous Apps installer. Please click on Softaculous.
2. Please complete the fields required (The version you may wish to install and the domain you would like WordPress installed on). Please note, if you require WordPress to be installed on the root of the domain, please kindly remove the text 'wp' from the 'In Directory' section and keep this blank.
3. Themes are provided by WordPress to help get you started if you require one, if you already have a theme you'd like to upload please ignore this section as the theme can be changed at any time. Once you have everything filled, please click install to complete the installation. This process is pretty fast and will take just under 60 seconds.

You now successfully installed WordPress, in order to access the WordPress admin area, please enter a browser and enter /wp-admin after as the example below (Please remove the testdomain.com to you're desired domain name set). https://testdomain.com/wp-admin If you face any issues during setup and need some help, please contact us and we'll be delighted to help you further along with any questions you may have.

How to Upgrade a WordPress version

Updating Wordpress

Make sure to keep your WordPress up-to-date to ensure that your website is secure and has the latest features. It is also a good practice to test the upgrade on a non-production environment first before doing it on a live site.

Follow these steps to upgrade a WordPress version

1. Go to the WordPress dashboard and check if there is a notification for an available update.
2. If there is an update available, click on the Update Now button.
3. Wait for the update to complete. This may take a few minutes, depending on the size of your website and the speed of your server.
4. Once the update is complete, check your website to make sure everything is working properly.

If you have any issues, restore your website from the backup you made in step 1. Alternatively, you can update the WordPress version via FTP, you can download the latest version of WordPress from WordPress.org, upload the files to your server, and then follow the same steps 3-6 mentioned above It is always recommended to take a full backup before updating the WordPress version. Should in case something goes wrong, it can be easily restored from the backup.

How to Log in to WordPress

If you've just setup WordPress (CMS) with one of our WordPress Hosting plans or any of our packages provided by enexhost, or it was imported manually then the login page is accessible the same way.

If you are currently waiting on DNS propagation, you may need to wait or you can edit your hosts file temporarily in order to test or visit your site (DNS propagation can take up to 72 hours, but usually under 24 hours).

To get started, please see the steps below on how to access your WordPress admin area:

To log into WordPress, please open a new browser and go to your site. Once you've visited your site for example [https://exampledomain.com] then the login would be followed by [https://exampledomain.com/wp-login.php] - (Please note: ensure to remove exampledomain.com and input your domain name).

Once you've accessed the page and entered the username and password credentials, you'll now be logged into your WordPress dashboard as required. But if you want to login directly to your WordPress Admin Dashboard, you can go to your cPanel, and then open WordPress Manager by Softaculus:

After that, you will see the list of websites that you created by using cPanel, then click login button You are now great to get started, if you need any assistance please feel free to contact our support team today.

How to Increase WordPress Memory Limit

Follow these steps to increase WordPress memory limit:

1. Log into your cPanel from within your enexhost client account
2. Locate and click the File manager menu in the Files section
3. Click Public_html
4. Search and select wp-config.php file and right- click Edit
5. Add the following code right before the / That's all, stop editing! Happy blogging./' line:

You can enter any value where 512M was stated. 512M is the memory limit you want to set: You can also change the WP_MEMORY_LIMIT via the wp-includes folder and edit the default-constants.php file. To confirm whether your changes have got into effect, create a PHP info.php file. To create an info.php file, follow the steps in this guide.

Cancellation and Refund

We are sad to see you go and would love you to stay back with us. However, if you do not need your hosting package anymore and wish to cancel it, you can place a cancellation request within your client area. All websites for add-on domains, subdomains, as well as email accounts (if any) that are hosted in your cPanel account will be suspended and further terminated along with the main hosting service after a cancellation request has been submitted.

Ensure your hosting account and all its data is backed up before it gets suspended and then cancelled to avoid any unwanted service interruptions.

The money back guarantee is for the following periods:

All products, except for domains, servers, and certain third-party supplier products: 30 days.

To place a cancellation request, follow these steps:

1. Log into your client account.
2. Go to quick actions.
3. Click Cancellation Options.
4. Fill in the required fields in the cancellation form with your feedback and submit the request. You will receive an email confirmation once your request is completed.

Leaving your feedback about our services is crucial to our ability to successfully serve our customers. We would truly value any information you can offer.

Money-Back Guarantee

We offer a 100% money-back guarantee. If you're not satisfied with our service for any reason, just contact our team within the first 30 days and we'll refund your purchase.

Our premium reseller package comes with an additional 15 days for a total of 45 days. For dedicated servers, we offer a 7-day money-back guarantee to give you enough time to test us out and ensure you're happy with our quality of service. Conditions The money-back guarantee is a great way to try our shared and reseller hosting packages with no risk. You can cancel within the first 30 days after service activation and receive a full refund.

This includes any domain registration or transfer that was included with your hosting package. However, the standard price of the domain will be deducted from your refund. The domain will be entirely yours to use as if you had purchased it standalone.

Our money-back guarantee doesn't mean you can't order from us again in the future. In fact, we encourage it! We just ask that you understand that we can only offer one refund per customer. So if you purchase a hosting plan and then cancel it, you will be refunded but won't be able to receive another refund if you cancel again. Why do we offer a money-back guarantee?

Our service is incredible and we want you to be able to try it without any commitment. We never tie our customers into long-term contracts, so you can always cancel if you're not happy.

Domain Transfers

How to Create, Update, and Delete a Project?

A comprehensive guide on how you can create, update, and delete a project on the Cloudways platform.

Cloud VPS

How to Create, Update, and Delete a Project?

A comprehensive guide on how you can create, update, and delete a project on the Cloudways platform.

Why was my card Declined?

You are unable to complete your purchase with us because your card got declined, this might be a bit uncomfortable and frustrating.

Your card may be declined for a number of reasons: the card has expired or got deactivated; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud or incorrect payment information(card number, expiration date, CVC). Please note that in case of a decline, your card is not charged.

Steps to take in case of a Card Decline

• First, and foremost, review your card information to confirm that you entered your information accurately. You need to also confirm if your card is not expired.
• Check your credit card limit
• Crosscheck if your card supports international payments. Ask your financial institution if your card can be used for online international transactions
• Use another web browser or computer with another internet connection as this might just be a blocked firewall. Clear the cache and disable any add-ons/extensions/plugins that may block the actions with the card. Details on how to clear the cache can be found here.
• Remove and re-add your card back to your account. This can be done by following the steps stated in this link
• If the direct payment fails, fund your enexhost wallet (you may use any Visa, MasterCard, Bank or Wire Transfer, or PayPal). Our Knowledgebase article on how to add credit may be of help.

If none of the listed methods works, please get in touch with your bank and provide them with screenshots of the error

Email Overview

At enexhost we provide unlimited email accounts with every shared and reseller hosting plan on cPanel.

The emails use the standard IMAP/POP protocol for incoming mail, and SMTP for outgoing mail. That means you can configure your email accounts on all major mail clients and mobile devices. We also provide webmail..

The key connection details are:

Webmail Link webmail.[yourdomain.com] or [yourdomain.com]/webmail You can also use the webserver hostname Incoming and Outgoing Mailserver Names mail.[yourdomain.com] You can also use your web server hostname Email account username Your full email address (e.g. you@[yourdomain.com]) Email account password As set in cPanel Incoming Mailserver settings SSL On, Port 993 (This should be the default!) Outgoing Mailserver settings SSL On, Port 465 (This should be the default!)

Managing Email Accounts

Creating An Email Account on Your cPanel Hosting

One of the greatest features that most of enexhost hosting packages offer is the unlimited email accounts you can create within your cPanel account. If you are unfamiliar with the process of creating a new email account with your personal domain name, a step-by-step guide and explanation are provided below.

1. Firstly, log in to your cPanel through enexhost Client Area or the direct link https://domain.com/cpanel (make sure to replace ‘domain’ part to your own domain name)

2. Once you’re logged in to your cPanel dashboard, go ahead and type in Email Accounts on the top right search bar, or if it’s visible on the dashboard, you can go ahead and click the Email Accounts option under the Email section.

3. After the next page loads, click on the +Create button.

4. Now it’s time to enter the details for your new email account. We have put on little prompts on the screenshot below that should be able to help you. As a side note, it’s always recommended to create a strong password for your email account. You can generate one from sites like https://www.random.org/passwords/

5. You will then be redirected to the previous page where you can see the existing email accounts. To access your inbox, click on the Check Email button.

6. You should now be logged in to your Webmail interface. To skip this Welcome Page in the future, you can tick the Open my inbox when I log in option then click the Open button. In this instance, we will choose Roundcube as the Email software.

7. The next page will show what the Roundcube interface looks like. This is where you can view new email messages in your inbox or compose a new one. The first email message you received will contain basic information of the newly created email account. If you wish to access this account from a third party email app, for example, such as Outlook, Gmail, or Thunderbird, make sure to enter the details from the “Mail Client Manual Settings” above.

That is all there is to it! Pretty easy, don’t you think? Email account creation should be that simple and hassle-free. In the unlikely event that you experience any issues creating an email account, feel free to reach out to our support team who are available 24/7 and we will be more than happy to help.

Using Gmail with your enexhost Web Hosting

f you wish to use your personal or business emails with Gmail, there are a couple of ways that you can achieve this. We explain these below, but if you need any further assistance please don't hesitate to get in touch.

Setting up an email forwarder from our server to your Gmail address. The first method involves setting up a forwarder in your cPanel with us, to forward to your Gmail.com address. The biggest downside with this is it involves another 'mail hop' and as such there is the possibility that Gmail will mark legitimate forwarded emails as spam. There's not much we can do about this, since the filtering occurs on Gmail's side.

Once you’ve set up the mail forwarder in cPanel under 'Forwarders', you can head over to: Settings tab in Gmail Click See all settings Click on Accounts and Import Click on Send mail as: [Add another email address] Next, a series of screens to set up your mailbox will show up. First, you will need to enter your name, and e-mail address with us, the server hostname, port 465 with SSL and then click on Add Account. Then you will be sent a verification code to your mailbox with us at enexhost, check your mailbox and enter the verification code, then click Verify.

2. Checking your mailbox via POP3. Gmail has the ability to check an external mailbox for messages and download them using POP3. The messages will appear in your Gmail account as if they were delivered directly there. The only downside using this method is that emails can come through more slowly than if you were accessing the mailbox directly. Gmail usually checks and downloads messages every 15 minutes. However, there is a much smaller chance of Gmail blocking or missing messages that it thinks might be "spam" with this method.

From the same screen as in the previous method, this time you click on "Check mail from other accounts: [Add a mail account]”. Then enter your e-mail address with us and enable the option for POP3. POP server is you server hostname, port 995 and SSL always on.

Once that’s done, you will get the option to choose whether you wish to send e-mail as this address or not. If you choose Yes you will be prompted to also do the above step Send mail as: , and if you choose No you will only be able to see incoming e-mails.

Email Limits

Webhosting email service included in cPanel is a popular email hosting, which allows you to send emails, and manage email accounts through webmail and email clients (Outlook, Thunderbird, Mail.app, etc.) via SMTP/POP/IMAP protocols.cPanel email service provides you with 2 webmail interfaces, Horde and Roundcube. If you purchase one of our shared hosting plans, you will get cPanel email hosting by default.

Our shared hosting accounts have a maximum hourly limit of 100 emails which we may choose to change without notice. This means that no account can send more than 100 emails per hour. Setting hourly email sending limit for cPanel accounts prevents spammers/abusers from sending mass emails. Sending mass emails can lead to IP defamation. However, this limit is removed for managed cloud servers and cloud web hosting. This means that the domains of these accounts can send an unlimited number of emails per hour. While this sounds good, it can be bad if your account is hacked and used to send thousands of spam emails or if you have a client on your server who decides to spam. This can cause high CPU usage, slow server performance, and affect other legitimate emails attempting to leave the server.

Please note that bulk emailing is not allowed and we have strict zero tolerance for spam hosting providers. If we find a script that sends more than allowed, it will be disabled until you contact support. If you need to send multiple emails, you can purchase any independent email service like Mailchimp or madmimi for this purpose.

To keep systems healthy and accounts safe, enexhost limits the number of emails that can be sent within the hour.

Kindly Note: If you have any urgency to increase the maximum email limit per hour, you can reach us by raising a support ticket from your client area. As our team will review it first for your request.

security

At enexhost we provide unlimited email accounts with every shared and reseller hosting plan on cPanel.

The emails use the standard IMAP/POP protocol for incoming mail, and SMTP for outgoing mail. That means you can configure your email accounts on all major mail clients and mobile devices. We also provide webmail..

The key connection details are:

Webmail Link webmail.[yourdomain.com] or [yourdomain.com]/webmail You can also use the webserver hostname Incoming and Outgoing Mailserver Names mail.[yourdomain.com] You can also use your web server hostname Email account username Your full email address (e.g. you@[yourdomain.com]) Email account password As set in cPanel Incoming Mailserver settings SSL On, Port 993 (This should be the default!) Outgoing Mailserver settings SSL On, Port 465 (This should be the default!)

Managing Email Accounts

Creating An Email Account on Your cPanel Hosting

One of the greatest features that most of enexhost hosting packages offer is the unlimited email accounts you can create within your cPanel account. If you are unfamiliar with the process of creating a new email account with your personal domain name, a step-by-step guide and explanation are provided below.

1. Firstly, log in to your cPanel through enexhost Client Area or the direct link https://domain.com/cpanel (make sure to replace ‘domain’ part to your own domain name)

2. Once you’re logged in to your cPanel dashboard, go ahead and type in Email Accounts on the top right search bar, or if it’s visible on the dashboard, you can go ahead and click the Email Accounts option under the Email section.

3. After the next page loads, click on the +Create button.

4. Now it’s time to enter the details for your new email account. We have put on little prompts on the screenshot below that should be able to help you. As a side note, it’s always recommended to create a strong password for your email account. You can generate one from sites like https://www.random.org/passwords/

5. You will then be redirected to the previous page where you can see the existing email accounts. To access your inbox, click on the Check Email button.

6. You should now be logged in to your Webmail interface. To skip this Welcome Page in the future, you can tick the Open my inbox when I log in option then click the Open button. In this instance, we will choose Roundcube as the Email software.

7. The next page will show what the Roundcube interface looks like. This is where you can view new email messages in your inbox or compose a new one. The first email message you received will contain basic information of the newly created email account. If you wish to access this account from a third party email app, for example, such as Outlook, Gmail, or Thunderbird, make sure to enter the details from the “Mail Client Manual Settings” above.

That is all there is to it! Pretty easy, don’t you think? Email account creation should be that simple and hassle-free. In the unlikely event that you experience any issues creating an email account, feel free to reach out to our support team who are available 24/7 and we will be more than happy to help.

Using Gmail with your enexhost Web Hosting

f you wish to use your personal or business emails with Gmail, there are a couple of ways that you can achieve this. We explain these below, but if you need any further assistance please don't hesitate to get in touch.

Setting up an email forwarder from our server to your Gmail address. The first method involves setting up a forwarder in your cPanel with us, to forward to your Gmail.com address. The biggest downside with this is it involves another 'mail hop' and as such there is the possibility that Gmail will mark legitimate forwarded emails as spam. There's not much we can do about this, since the filtering occurs on Gmail's side.

Once you’ve set up the mail forwarder in cPanel under 'Forwarders', you can head over to: Settings tab in Gmail Click See all settings Click on Accounts and Import Click on Send mail as: [Add another email address] Next, a series of screens to set up your mailbox will show up. First, you will need to enter your name, and e-mail address with us, the server hostname, port 465 with SSL and then click on Add Account. Then you will be sent a verification code to your mailbox with us at enexhost, check your mailbox and enter the verification code, then click Verify.

2. Checking your mailbox via POP3. Gmail has the ability to check an external mailbox for messages and download them using POP3. The messages will appear in your Gmail account as if they were delivered directly there. The only downside using this method is that emails can come through more slowly than if you were accessing the mailbox directly. Gmail usually checks and downloads messages every 15 minutes. However, there is a much smaller chance of Gmail blocking or missing messages that it thinks might be "spam" with this method.

From the same screen as in the previous method, this time you click on "Check mail from other accounts: [Add a mail account]”. Then enter your e-mail address with us and enable the option for POP3. POP server is you server hostname, port 995 and SSL always on.

Once that’s done, you will get the option to choose whether you wish to send e-mail as this address or not. If you choose Yes you will be prompted to also do the above step Send mail as: , and if you choose No you will only be able to see incoming e-mails.

Email Limits

Webhosting email service included in cPanel is a popular email hosting, which allows you to send emails, and manage email accounts through webmail and email clients (Outlook, Thunderbird, Mail.app, etc.) via SMTP/POP/IMAP protocols.cPanel email service provides you with 2 webmail interfaces, Horde and Roundcube. If you purchase one of our shared hosting plans, you will get cPanel email hosting by default.

Our shared hosting accounts have a maximum hourly limit of 100 emails which we may choose to change without notice. This means that no account can send more than 100 emails per hour. Setting hourly email sending limit for cPanel accounts prevents spammers/abusers from sending mass emails. Sending mass emails can lead to IP defamation. However, this limit is removed for managed cloud servers and cloud web hosting. This means that the domains of these accounts can send an unlimited number of emails per hour. While this sounds good, it can be bad if your account is hacked and used to send thousands of spam emails or if you have a client on your server who decides to spam. This can cause high CPU usage, slow server performance, and affect other legitimate emails attempting to leave the server.

Please note that bulk emailing is not allowed and we have strict zero tolerance for spam hosting providers. If we find a script that sends more than allowed, it will be disabled until you contact support. If you need to send multiple emails, you can purchase any independent email service like Mailchimp or madmimi for this purpose.

To keep systems healthy and accounts safe, enexhost limits the number of emails that can be sent within the hour.

Kindly Note: If you have any urgency to increase the maximum email limit per hour, you can reach us by raising a support ticket from your client area. As our team will review it first for your request.